Classify
Organise feedback by themes such as delay, driver conduct, technical issues or service concerns.
Smart complaint handling
Say what happened.
We organise what matters.
In the app, users can write freely and attach photos. Behind the scenes, AI supports classification, prioritisation and concise summaries for operations.
Natural inputNo complicated form
No complicated form
when something went wrong
The complaint experience follows the same calm design philosophy as the service journey. Users explain the issue in their own words instead of navigating a long decision tree.
Write freely
A large, clear text area supports a natural description of the situation.
Add visual context
Optional images can make service, vehicle or conduct issues easier to understand.
Submit in the app
Complaints remain connected to the authenticated mobile service journey.
App preview
Tell us what happened
Write the issue as you experienced it…
Add supporting photos
Continue in the AppAI-assisted processingLess manual sorting.
Less manual sorting.
More focus on the right cases.
AI supports the operations team; it does not replace operational responsibility or final decisions.
Prioritise
Bring potentially critical, sensitive or repeated issues to the attention of operations.
Summarise
Turn long complaint text into concise context while preserving the original submission for review.
Admin workspaceFrom feedback
From feedback
to operational action
Complaints arrive in the web control centre, where authorised teams can review context, connect it to a service and follow the appropriate operational process.
01ReceiveFeedback reaches the admin workspace
02OrganiseAI-supported category and summary
03ReviewAuthorised operational assessment
04LearnRepeated patterns inform improvement
Your experience deserves
a clear path to review.
Use the RVS on Spot app to keep feedback connected, contextual and easy to follow.
SMART SUPPORT · HUMAN OPERATIONAL RESPONSIBILITY